Bilingual CSR: Logistics & Scheduling Coordinator

Colonial Group; Laredo (TX); In loco; USD 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

Colonial Group in Texas is seeking a Customer Service Representative to be the first point of contact at the Welcome Center or Customer Service Office. You will manage communications, schedules, paperwork, and support shipping/receiving in a fast-paced warehouse environment.

Your responsibilities include handling inquiries, coordinating with carriers and warehouse staff, preparing shipping documents, updating dock and yard reports, and delivering accurate KPI reports while adhering to safety and

Competenze

• Bilingual English and Korean required.
• High School Diploma or GED or equivalent.
• 1–2 years related warehouse/logistics experience.
• Proficient with Microsoft Word, Excel, PowerPoint.
• Strong attention to detail and multitasking ability.
• Excellent interpersonal skills.

Mansioni

• Provide high level customer service to internal and external stakeholders.
• Coordinate with carriers, drivers, and warehouse personnel.
• Process inbound/outbound schedules using WMS and office software.
• Prepare shipping/receiving documents and verify accuracy.
• Sign drivers in/out and verify paperwork.
• Produce operational KPI reports and monthly summaries.
• Follow safety and policy requirements.

Conoscenze

Bilingual English Korean

Customer service

Multi-tasking

Communication

Attention to detail

Interpersonal skills

Basic math

Reading skills

Time management

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Colonial Group in Texas is seeking a Customer Service Representative to be the first point of contact at the Welcome Center or Customer Service Office. You will manage communications, schedules, paperwork, and support shipping/receiving in a fast-paced warehouse environment.

Your responsibilities include handling inquiries, coordinating with carriers and warehouse staff, preparing shipping documents, updating dock and yard reports, and delivering accurate KPI reports while adhering to safety and