Evening/Weekend Warehouse CSR & Scheduling Pro

Colonial Group; Queen Creek (AZ); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Colonial Group in Queen Creek, AZ is seeking a Customer Service Representative to be the first contact for customers at the Welcome Center or Customer Service Office. You will manage communications, schedules, and paperwork, and support shipping/receiving in a fast-paced warehouse environment.

The role requires 1–2 years of related experience, MS Office proficiency, and strong attention to detail. On-site work with standard office equipment and warehouse interactions is expected.

Qualifications

• 1-2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.

Responsibilities

• Provide high level customer service to internal and external stakeholders; handle inquiries and resolve issues.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for dock and yard activities.
• Process inbound/outbound schedules using WMS and office software; verify shipping/receiving documents.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

WMS

AS400

Scheduling software

Job description

Colonial Group in Queen Creek, AZ is seeking a Customer Service Representative to be the first contact for customers at the Welcome Center or Customer Service Office. You will manage communications, schedules, and paperwork, and support shipping/receiving in a fast-paced warehouse environment.

The role requires 1–2 years of related experience, MS Office proficiency, and strong attention to detail. On-site work with standard office equipment and warehouse interactions is expected.