Warehouse Customer Service & Scheduling Pro

Colonial Group; New York (NY); Ibrido; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Colonial Group in New York is seeking a Customer Service Representative (CSR) to serve as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The role manages communications, maintains schedules, processes paperwork, and supports shipping and receiving operations in a fast-paced warehouse setting.

The CSR will ensure documentation accuracy, coordinate with carriers and warehouse staff, and provide timely updates on appointments.

Competenze

• High School Diploma or GED Equivalent – or equivalent relevant experience.
• 1-2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Effective interpersonal skills with the ability to work with internal and external customers.

Mansioni

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.
• Participate in all required training and professional development.
• Follow all safety, operational, and record-keeping policies.
• Perform all duties in a safe, timely, and professional manner.

Descrizione del lavoro

Colonial Group in New York is seeking a Customer Service Representative (CSR) to serve as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The role manages communications, maintains schedules, processes paperwork, and supports shipping and receiving operations in a fast-paced warehouse setting.

The CSR will ensure documentation accuracy, coordinate with carriers and warehouse staff, and provide timely updates on appointments.