Logistics CSR: Scheduling & Documentation

Colonial Group; Texas; Hybrid; USD 29,000 - 33,000; Full time

Job summary

Colonial Group is seeking a Customer Service Representative for our Welcome Center/Customer Service Office in a fast-paced warehouse setting. The CSR handles inquiries, manages schedules and paperwork, and supports shipping and receiving operations with accurate documentation to keep daily logistics running smoothly.

The role requires 1–2 years of related experience, proficiency in Microsoft Office, basic math, and strong attention to detail.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1-2 years of related work experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Effective problem-solving and interpersonal skills.

Responsibilities

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Skills

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Excel

Warehouse Management System (WMS)

AS400

Job description

Colonial Group is seeking a Customer Service Representative for our Welcome Center/Customer Service Office in a fast-paced warehouse setting. The CSR handles inquiries, manages schedules and paperwork, and supports shipping and receiving operations with accurate documentation to keep daily logistics running smoothly.

The role requires 1–2 years of related experience, proficiency in Microsoft Office, basic math, and strong attention to detail.