Warehouse CSR & Scheduling Specialist

Colonial Group; Queen Creek (AZ); Hybrid; USD 57,308,000 - 71,635,000; Full time

Job summary

Colonial Group is seeking a Customer Service Representative to act as the first point of contact at the Welcome Center or Customer Service Office, managing communications and schedules in a fast-paced warehouse environment. You will support shipping and receiving, process paperwork, and collaborate with carriers, drivers, and warehouse staff to ensure accuracy and service excellence.

The role requires 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to

Qualifications

• High School Diploma or GED Equivalent - or equivalent relevant experience.
• 1-2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Effective interpersonal skills with the ability to work with internal and external customers.

Responsibilities

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Job description

Colonial Group is seeking a Customer Service Representative to act as the first point of contact at the Welcome Center or Customer Service Office, managing communications and schedules in a fast-paced warehouse environment. You will support shipping and receiving, process paperwork, and collaborate with carriers, drivers, and warehouse staff to ensure accuracy and service excellence.

The role requires 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to