Bilingual CSR (EN/ES) — SAP, Hybrid, Long-Term

Kelly; St. Louis (MO); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Long-term contract

Hybrid schedule

Fridays remote

Flexible start times

Job summary

Kelly Services is partnering with a client in Creve Coeur, MO, seeking an experienced Bilingual Customer Service Representative for a long-term contract opportunity. This role will support customer accounts, process orders, and provide day-to-day service in English and Spanish, with SAP proficiency and strong communication.

Hybrid schedule, on-site Monday-Thursday and remote Friday, with flexible start times and collaboration across departments to ensure timely order fulfillment and customer

Qualifications

• Bilingual in English and Spanish (written and verbal).
• Hands-on SAP experience for order processing and customer service.
• Experience in customer service, order management, or account support.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Excel.

Responsibilities

• Provide customer service and account coverage for team members during vacations and scheduled absences.
• Monitor a shared customer service inbox, responding to inquiries and ensuring timely follow-up.
• Manage the complete product sample process, including creating requests, coordinating inventory, processing orders, and tracking deliveries.
• Coordinate rush sample requests and ensure customer deadlines are met.
• Utilize SAP for order management, customer account information, and reporting.
• Assist customers with quotes, pricing inquiries, purchase orders, and order-related questions.
• Maintain accurate customer information and documentation using CRM and internal systems.
• Work closely with internal departments to resolve customer concerns and ensure timely order fulfillment.
• Provide English/Spanish customer service support, including backup assistance for accounts in Mexico.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Communication skills

Excel proficiency

Tools

SAP

Microsoft Excel

Job description

Kelly Services is partnering with a client in Creve Coeur, MO, seeking an experienced Bilingual Customer Service Representative for a long-term contract opportunity. This role will support customer accounts, process orders, and provide day-to-day service in English and Spanish, with SAP proficiency and strong communication.

Hybrid schedule, on-site Monday-Thursday and remote Friday, with flexible start times and collaboration across departments to ensure timely order fulfillment and customer