Bilingual Spanish CSR - Impactful Support & Flexible Hours

HGS; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

Career advancement in a fast-growing |

Job summary

HGS is hiring a Customer Service Representative to work in a collaborative environment, delivering exceptional support to customers. You will field inquiries, listen actively, and resolve issues with a personal touch while following guidelines and processes.

You will research answers using the knowledge base, document interactions, and strive to exceed customer expectations. A willingness to learn, strong communication, and a customer-first mindset are essential for success.

Qualifications

• 6 months of customer service experience or more.
• Ability to use a knowledge base to answer inquiries.
• Strong communication and empathy in every interaction.
• Comfortable with using multiple monitors and basic tech tools.

Responsibilities

• Handle inbound calls, outbound calls and emails to assist customers.
• Identify customer needs through active listening and empathy.
• Research answers using the knowledge base and provide timely, accurate information.
• Document customer interactions and outcomes in the system used by the company.
• Create a WOW effect with clear communication and ownership of the interaction.
• Participate in regular coaching sessions and strive to meet key performance indicators.

Skills

Communication skills

Emotional intelligence

Active listening

Problem solving

Education

High school diploma or equivalent

Tools

Android

iOS

Job description

HGS is hiring a Customer Service Representative to work in a collaborative environment, delivering exceptional support to customers. You will field inquiries, listen actively, and resolve issues with a personal touch while following guidelines and processes.

You will research answers using the knowledge base, document interactions, and strive to exceed customer expectations. A willingness to learn, strong communication, and a customer-first mindset are essential for success.