Bilingual SAP Customer Care Specialist (Hybrid)

Kelly Professional & Industrial; St. Louis (MO); Híbrido; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Kelly Services in Creve Coeur, MO is seeking a bilingual (English/Spanish) Customer Service Representative for a long-term contract. The role supports client accounts, coordinates product samples, processes orders, and provides day-to-day service with strong SAP experience.

The position requires excellent organization, multi-tasking, and communication skills. Hybrid schedule with onsite Monday-Thursday and remote Fridays, flexible start hours between 7:00 AM and 8:00 AM.

Formación

• Bilingual proficiency in English and Spanish (written and verbal).
• Hands-on experience using SAP for order processing or customer service functions.

Responsabilidades

• Provide customer service and account coverage when teammates are away.
• Monitor a shared inbox, respond to inquiries and ensure timely follow-up.
• Manage product sample requests, inventory coordination, orders, and deliveries.
• Coordinate rush sample requests to meet customer deadlines.
• Use SAP for order management, customer accounts, and reporting.
• Assist customers with quotes, pricing inquiries, purchase orders, and order questions.
• Maintain accurate customer data in CRM and internal systems.
• Collaborate with internal teams to resolve issues and fulfill orders.

Conocimientos

Bilingual EN/ES

Customer service

Microsoft Excel

Herramientas

SAP

Salesforce

CRM systems

Descripción del empleo

Kelly Services in Creve Coeur, MO is seeking a bilingual (English/Spanish) Customer Service Representative for a long-term contract. The role supports client accounts, coordinates product samples, processes orders, and provides day-to-day service with strong SAP experience.

The position requires excellent organization, multi-tasking, and communication skills. Hybrid schedule with onsite Monday-Thursday and remote Fridays, flexible start hours between 7:00 AM and 8:00 AM.