Bilingual Customer Service Representative

Kelly Professional & Industrial; St. Louis (MO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Kelly Services in Creve Coeur, MO is seeking a bilingual (English/Spanish) Customer Service Representative for a long-term contract. The role supports client accounts, coordinates product samples, processes orders, and provides day-to-day service with strong SAP experience.

The position requires excellent organization, multi-tasking, and communication skills. Hybrid schedule with onsite Monday-Thursday and remote Fridays, flexible start hours between 7:00 AM and 8:00 AM.

Qualifications

• Bilingual proficiency in English and Spanish (written and verbal).
• Hands-on experience using SAP for order processing or customer service functions.

Responsibilities

• Provide customer service and account coverage when teammates are away.
• Monitor a shared inbox, respond to inquiries and ensure timely follow-up.
• Manage product sample requests, inventory coordination, orders, and deliveries.
• Coordinate rush sample requests to meet customer deadlines.
• Use SAP for order management, customer accounts, and reporting.
• Assist customers with quotes, pricing inquiries, purchase orders, and order questions.
• Maintain accurate customer data in CRM and internal systems.
• Collaborate with internal teams to resolve issues and fulfill orders.

Skills

Bilingual EN/ES

Customer service

Microsoft Excel

Tools

SAP

Salesforce

CRM systems

Job description

Employment Type: Long-Term Contract

Schedule: Hybrid - Monday-Thursday onsite, Friday remote

Hours: Monday-Friday, flexible start time between 7:00 AM and 8:00 AM

Kelly Services is partnering with a client in Creve Coeur, MO, seeking an experienced Bilingual Customer Service Representative for a long-term contract opportunity. This position will support customer accounts, coordinate product sample requests, process orders, and provide day-to-day customer service support. The ideal candidate will have strong SAP experience, excellent organizational skills, and the ability to communicate fluently in both English and Spanish.

Key Responsibilities

• Provide customer service and account coverage for team members during vacations and scheduled absences.
• Monitor a shared customer service inbox, responding to inquiries and ensuring timely follow-up.
• Manage the complete product sample process, including creating requests, coordinating inventory, processing orders, and tracking deliveries.
• Coordinate rush sample requests and ensure customer deadlines are met.
• Utilize SAP for order management, customer account information, and reporting.
• Assist customers with quotes, pricing inquiries, purchase orders, and order-related questions.
• Maintain accurate customer information and documentation using CRM and internal systems.
• Work closely with internal departments to resolve customer concerns and ensure timely order fulfillment.
• Provide English/Spanish customer service support, including backup assistance for accounts in Mexico.

Qualifications

Required:

• Bilingual proficiency in English and Spanish (written and verbal).
• Hands-on experience using SAP for order processing or customer service functions.
• Previous experience in customer service, order management, or account support.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and attention to detail.
• Working knowledge of Microsoft Office, including Excel.

Preferred:

• Experience with Salesforce CRM.
• Experience supporting customers in a manufacturing, distribution, or B2B environment.
• Familiarity with inventory management, product sampling, or shipment coordination.
• Experience with SharePoint or other document management systems.

Why This Opportunity?

• Long-term contract assignment with an established organization.
• Hybrid work schedule with Fridays remote.
• Collaborative team environment with exposure to multiple customer accounts and business functions.