Bilingual Client Support & Sales Specialist

SPICES USA INC.; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

SPICES USA INC. is seeking a Customer Service Representative to enhance customer satisfaction and drive business growth. The ideal candidate will manage inquiries, resolve issues, and identify sales opportunities.

The role emphasizes building relationships and requires strong communication skills, a high school diploma or equivalent, and bilingual abilities. Familiarity with CRM software, alongside experience in sales or customer service, is preferred. This position supports a pathway to business growth through proactive service and sales strategies.

Qualifications

• Proven experience in customer service or sales roles, preferably in related industry.
• Ability to engage customers effectively with strong communication skills.
• Bilingual: English and Spanish skills required.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Build sustainable relationships and trust with customer accounts.
• Identify and pursue sales opportunities to achieve targets.

Skills

Strong communication skills

Bilingual: English and Spanish

Proven experience in customer service or sales

Basic proficiency with CRM software

Ability to multitask

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

SPICES USA INC. is seeking a Customer Service Representative to enhance customer satisfaction and drive business growth. The ideal candidate will manage inquiries, resolve issues, and identify sales opportunities.

The role emphasizes building relationships and requires strong communication skills, a high school diploma or equivalent, and bilingual abilities. Familiarity with CRM software, alongside experience in sales or customer service, is preferred. This position supports a pathway to business growth through proactive service and sales strategies.