Bilingual Client Support & Sales Specialist

SPICES USA INC.; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

SPICES USA INC. is seeking a Customer Service Representative to enhance customer satisfaction and drive business growth. The ideal candidate will manage inquiries, resolve issues, and identify sales opportunities.

The role emphasizes building relationships and requires strong communication skills, a high school diploma or equivalent, and bilingual abilities. Familiarity with CRM software, alongside experience in sales or customer service, is preferred. This position supports a pathway to business growth through proactive service and sales strategies.

Qualifications

• Proven experience in customer service or sales roles, preferably in related industry.
• Ability to engage customers effectively with strong communication skills.
• Bilingual: English and Spanish skills required.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Build sustainable relationships and trust with customer accounts.
• Identify and pursue sales opportunities to achieve targets.

Skills

Strong communication skills

Bilingual: English and Spanish

Proven experience in customer service or sales

Basic proficiency with CRM software

Ability to multitask

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

The CS Representative plays a pivotal role in bridging customer service and sales functions to drive business growth and enhance customer satisfaction. This position is responsible for managing customer inquiries, resolving issues efficiently, and identifying sales opportunities to meet and exceed revenue targets. The ideal candidate will serve as the primary point of contact for customers, ensuring a seamless experience from initial engagement through post-sale support. By understanding customer needs and product offerings deeply, the representative will tailor solutions that foster long-term relationships and customer loyalty. Ultimately, this role contributes to the company’s success by balancing excellent service delivery with proactive sales strategies.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service or sales roles, preferably in a related industry.
• Strong communication skills, both verbal and written, with the ability to engage customers effectively.
• Basic proficiency with CRM software and Microsoft Office applications.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Bilingual: English and Spanish

Preferred Qualifications:

• Experience in SAP.
• Background in B2B or B2C sales with a track record of meeting or exceeding sales targets.
• Training or certification in sales techniques or customer service excellence.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and resolving issues.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and pursue sales opportunities during customer interactions to achieve individual and team targets.
• Provide product demonstrations and explain features and benefits to support informed purchasing decisions.
• Handle customer complaints, propose appropriate solutions within set timeframes, and follow up to ensure resolution.
• Enter and process customer orders in SAP, ensuring accuracy and comprehension.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Generate and qualify sales leads to support business growth.
• Collaborate with other departments to address customer needs and improve service delivery.