Bilingual Customer Support Specialist - Logistics & Credit (Hybrid)

Kelly Services; Tennessee; Hybrid; USD 28,000 - 40,000; Full time

Job summary

Kelly Services in Tennessee seeks a bilingual (Spanish/English) Customer Support Specialist for a hybrid role, with three days per week in-office. You will handle product and billing inquiries, resolve complaints, and assist with international shipping and logistics as needed.

The position requires 2–3 years of customer service experience, strong MS Word/PowerPoint skills, and the ability to work independently with attention to detail.

Qualifications

• Bilingual fluency in Spanish and English, both written and spoken.
• 2–3 years in customer service or similar.
• Proficient with MS Word, PowerPoint, and other office apps.
• Ability to work independently and manage time effectively.
• Strong attention to detail and communication skills.

Responsibilities

• Respond to customer inquiries via inbound calls and emails regarding products, services, and billing.
• Approve resolution of service or billing complaints by authorizing exchanges, refunds, or bill adjustments.
• Serve as escalation point to ensure timely resolution.
• Refer unresolved complaints to appropriate department for investigation.
• Review and document inquiries, complaints, and actions taken.

Skills

Bilingual Spanish/English

Customer service

Data entry

MS Office

Independent work

Education

High School Diploma or GED

Tools

Microsoft Word

PowerPoint

Job description

Kelly Services in Tennessee seeks a bilingual (Spanish/English) Customer Support Specialist for a hybrid role, with three days per week in-office. You will handle product and billing inquiries, resolve complaints, and assist with international shipping and logistics as needed.

The position requires 2–3 years of customer service experience, strong MS Word/PowerPoint skills, and the ability to work independently with attention to detail.