Bilingual Customer Service Rep (English/Spanish)

Kelly; St. Louis (MO); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Long-term contract

Hybrid schedule

Fridays remote

Flexible start times

Job summary

Kelly Services is partnering with a client in Creve Coeur, MO, seeking an experienced Bilingual Customer Service Representative for a long-term contract opportunity. This role will support customer accounts, process orders, and provide day-to-day service in English and Spanish, with SAP proficiency and strong communication.

Hybrid schedule, on-site Monday-Thursday and remote Friday, with flexible start times and collaboration across departments to ensure timely order fulfillment and customer

Qualifications

• Bilingual in English and Spanish (written and verbal).
• Hands-on SAP experience for order processing and customer service.
• Experience in customer service, order management, or account support.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Excel.

Responsibilities

• Provide customer service and account coverage for team members during vacations and scheduled absences.
• Monitor a shared customer service inbox, responding to inquiries and ensuring timely follow-up.
• Manage the complete product sample process, including creating requests, coordinating inventory, processing orders, and tracking deliveries.
• Coordinate rush sample requests and ensure customer deadlines are met.
• Utilize SAP for order management, customer account information, and reporting.
• Assist customers with quotes, pricing inquiries, purchase orders, and order-related questions.
• Maintain accurate customer information and documentation using CRM and internal systems.
• Work closely with internal departments to resolve customer concerns and ensure timely order fulfillment.
• Provide English/Spanish customer service support, including backup assistance for accounts in Mexico.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Communication skills

Excel proficiency

Tools

SAP

Microsoft Excel

Job description

Bilingual Customer Service Representative (English/Spanish)

Location: Creve Coeur, MO

Employment Type: Long-Term Contract

Schedule: Hybrid - Monday-Thursday onsite, Friday remote

Hours: Monday-Friday, flexible start time between 7:00 AM and 8:00 AM

Kelly Services is partnering with a client in Creve Coeur, MO, seeking an experienced Bilingual Customer Service Representative for a long-term contract opportunity. This position will support customer accounts, coordinate product sample requests, process orders, and provide day-to-day customer service support. The ideal candidate will have strong SAP experience, excellent organizational skills, and the ability to communicate fluently in both English and Spanish.

Key Responsibilities

• Provide customer service and account coverage for team members during vacations and scheduled absences.
• Monitor a shared customer service inbox, responding to inquiries and ensuring timely follow-up.
• Manage the complete product sample process, including creating requests, coordinating inventory, processing orders, and tracking deliveries.
• Coordinate rush sample requests and ensure customer deadlines are met.
• Utilize SAP for order management, customer account information, and reporting.
• Assist customers with quotes, pricing inquiries, purchase orders, and order-related questions.
• Maintain accurate customer information and documentation using CRM and internal systems.
• Work closely with internal departments to resolve customer concerns and ensure timely order fulfillment.
• Provide English/Spanish customer service support, including backup assistance for accounts in Mexico.

Qualifications

Required

• Bilingual proficiency in English and Spanish (written and verbal).
• Hands‑on experience using SAP for order processing or customer service functions.
• Previous experience in customer service, order management, or account support.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and attention to detail.
• Working knowledge of Microsoft Office, including Excel.

Preferred

• Experience with Salesforce CRM.
• Experience supporting customers in a manufacturing, distribution, or B2B environment.
• Familiarity with inventory management, product sampling, or shipment coordination.
• Experience with SharePoint or other document management systems.

Why This Opportunity?

• Long-term contract assignment with an established organization.
• Hybrid work schedule with Fridays remote.
• Flexible morning start time.
• Collaborative team environment with exposure to multiple customer accounts and business functions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.