Bilingual Customer Service Rep II — SAP & Orders

Momentive; Town of Niskayuna (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid parental leave

Short term disability

401k with employer match

Paid PTO and holidays

Professional development

Wellness programs

Job summary

Momentive is seeking a Customer Service Representative II - Bilingual to manage an independent portfolio of accounts and support order-to-cash activities from contract management through delivery. This on-site role requires strong communication and SAP (SD) familiarity, and it involves collaboration with Sales, Planning, Logistics and Quality to ensure a seamless customer experience.

Spanish language proficiency is a plus, and candidates are encouraged to highlight their fluency when applying.

Qualifications

• Bachelor’s degree with 3+ years in customer service or Associate’s with 5+ years.
• Spanish-speaking ability is preferred for bilingual roles.
• Familiarity with SAP SD or willingness to learn enterprise systems.

Responsibilities

• Process end-to-end order-to-cash from contract management to delivery.
• Serve as front-line contact for product, service and supply chain inquiries.
• Analyze SAP reports and coordinate with Sales, Planning, Logistics and Quality.
• Manage customer non-conformances/claims, including debit/credit notes.
• Build trust through proactive, clear communication with customers.

Skills

Bilingual Spanish

Interpersonal skills

Communication

Proactive problem-solver

Team-oriented

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

SAP (SD module)

Job description

Momentive is seeking a Customer Service Representative II - Bilingual to manage an independent portfolio of accounts and support order-to-cash activities from contract management through delivery. This on-site role requires strong communication and SAP (SD) familiarity, and it involves collaboration with Sales, Planning, Logistics and Quality to ensure a seamless customer experience.

Spanish language proficiency is a plus, and candidates are encouraged to highlight their fluency when applying.