Bilingual Contact Center Specialist

Integrity; Dallas (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid onsite parking

Fully subsidized DART rail access

Convenient access via Akard & St. Paul

Descrizione del lavoro

PHP Agency, located in Fountain Place, Downtown Dallas, seeks a bilingual Contact Center Representative to support agents nationwide. You will handle calls, emails, chats, and transfers with accuracy and care, addressing insurance inquiries and guiding customers through systems and processes.

Ideal candidates bring 1–2 years in call centers, strong English/Spanish fluency, and a customer-first mindset. The role offers a fast-paced, energetic environment and opportunities to grow within a

Competenze

• Bilingual English/Spanish required.
• Superior verbal and written communication skills.
• Strong listening and empathy to resolve inquiries.

Mansioni

• Handle high-volume inbound and outbound calls, emails, chats, and transfers.
• Provide accurate, timely support on insurance-related inquiries.
• Navigate multiple systems and carrier websites to assist agents and customers.
• Document interactions and update account information.
• Communicate updates and product/service information clearly and consistently.
• Collaborate with internal teams to ensure a seamless experience.

Conoscenze

Bilingual English/Spanish

Excellent communication

Active listening

Customer-first mindset

Trust-building

Adaptability

Descrizione del lavoro

PHP Agency, located in Fountain Place, Downtown Dallas, seeks a bilingual Contact Center Representative to support agents nationwide. You will handle calls, emails, chats, and transfers with accuracy and care, addressing insurance inquiries and guiding customers through systems and processes.

Ideal candidates bring 1–2 years in call centers, strong English/Spanish fluency, and a customer-first mindset. The role offers a fast-paced, energetic environment and opportunities to grow within a