Bilingual Contact Center Associate - EN/ES

Integrity Marketing Group; Dallas (TX); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid onsite parking

Fully subsidized DART rail access

Steps from Akard/St. Paul Stations

Job summary

PHP Agency, located in Downtown Dallas, is seeking a Contact Center Representative to serve as the primary contact for agents, handling high-volume inbound and outbound calls, emails, chats, and transfers. You will provide accurate, timely insurance-related support across multiple systems.

Join a fast-paced, professional office with commuter benefits and opportunities to grow within a nationwide organization.

Qualifications

• Bilingual fluency in English and Spanish
• Exceptional verbal and written communication skills
• Strong listening skills and a customer-first mindset
• Ability to build trust and rapport quickly
• Professional, patient, and empathetic approach
• Strong organizational and time-management abilities
• Ability to adapt and thrive in a fast-paced setting
• Comfortable learning new technologies and systems
• 1-2 years of experience in a call center environment or working with multi-line phone systems
• Strong troubleshooting and problem-solving skills
• Previous experience in customer service, contact center support, financial services, or insurance is a plus

Responsibilities

• Respond to agent and customer inquiries accurately, professionally, and efficiently across phone, email, chat, and transfer channels.
• Deliver exceptional service by using active listening, empathy, and sound judgment to resolve questions and concerns.
• Assist with account inquiries, website navigation, product information, service needs, and other insurance-related support requests.
• Research and document interactions accurately while maintaining updated customer and account information.
• Use internal systems and carrier websites to research information, troubleshoot issues, and provide timely resolutions.
• Communicate company updates, product and service information, and policy changes clearly and consistently.
• Collaborate with New Business, Commissions, Annuities, and other internal teams to identify solutions and support a seamless customer experience.
• Support team training, onboarding, and continuous improvement efforts as needed.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Customer-first mindset

Empathetic approach

Organizational skills

Time management

Tech-savvy

Call center experience

Financial services/insurance

Job description

PHP Agency, located in Downtown Dallas, is seeking a Contact Center Representative to serve as the primary contact for agents, handling high-volume inbound and outbound calls, emails, chats, and transfers. You will provide accurate, timely insurance-related support across multiple systems.

Join a fast-paced, professional office with commuter benefits and opportunities to grow within a nationwide organization.