Bilingual Customer Care Specialist — English/Spanish

Realm Health/Summit Alliance Financial/Reflection Glass; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Realm Health is seeking a bilingual Customer Service Representative for our Dallas, TX office. The role is full-time and hourly, focused on delivering exceptional service in both English and Spanish to our members.

You will respond to inquiries across phone, email, and chat, document interactions, and collaborate with the Member Services team to ensure top-tier support while applying critical thinking to resolve issues with empathy.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
• Bilingual proficiency in English and Spanish with excellent written and verbal communication.
• Exceptional interpersonal skills and the ability to remain calm and empathetic under pressure.
• Strong critical thinking and problem-solving skills with attention to detail.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Proficiency in relevant computer systems and customer service software is a plus.

Responsibilities

• Deliver outstanding customer service to members in both English and Spanish.
• Respond to inquiries and resolve issues efficiently across multiple communication channels, including phone, email, and chat.
• Accurately document member interactions and maintain thorough records in our system.
• Work collaboratively with the Member Services team to ensure the highest level of support for our members.
• Utilize critical thinking skills to identify and resolve any challenges or issues faced by members.
• Provide empathetic, solutions-oriented assistance to maintain high member satisfaction.
• Stay up-to-date on company policies, products, and services to provide members with accurate and relevant information.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Critical thinking

Multitasking

Communication skills

Education

High school diploma

Tools

Customer service software

Computer systems

Job description

Realm Health is seeking a bilingual Customer Service Representative for our Dallas, TX office. The role is full-time and hourly, focused on delivering exceptional service in both English and Spanish to our members.

You will respond to inquiries across phone, email, and chat, document interactions, and collaborate with the Member Services team to ensure top-tier support while applying critical thinking to resolve issues with empathy.