Bilingual Customer Support Specialist (EN/ES) – Onsite Frisco

CornerStone Staffing; Frisco (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

CornerStone Staffing currently seeks a Bilingual Customer Service Representative to handle inquiries from customers via phone, email, and chat. The role focuses on account-related questions and delivering timely, accurate support with a strong emphasis on customer experience.

The position requires fluency in English and Spanish, at least 2 years in a customer contact center, and experience with CRM tools such as Zendesk or Salesforce.

Qualifications

• Fluent in English and Spanish.
• Minimum 2 years in a customer contact center.
• High school diploma or equivalent.
• Ability to manage multiple tasks simultaneously.
• Experience with live chat and digital messaging platforms.
• Familiarity with CRM platforms (Zendesk, Salesforce).

Responsibilities

• Provide prompt support for customer questions related to online accounts.
• Navigate internal systems to investigate issues and complete account updates.
• Communicate professionally across written and verbal interactions.
• Deliver customer assistance via email and inbound phone support.

Skills

Bilingual EN/ES

Customer service

Call center

Multitasking

Written communication

CRM platforms

Zendesk

Salesforce Service Cloud

Microsoft Outlook

Education

High school diploma

Tools

Zendesk

Salesforce Service Cloud

Microsoft Office

Job description

CornerStone Staffing currently seeks a Bilingual Customer Service Representative to handle inquiries from customers via phone, email, and chat. The role focuses on account-related questions and delivering timely, accurate support with a strong emphasis on customer experience.

The position requires fluency in English and Spanish, at least 2 years in a customer contact center, and experience with CRM tools such as Zendesk or Salesforce.