Bilingual Customer Service Reps

CornerStone Staffing; Frisco (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

CornerStone Staffing currently seeks a Bilingual Customer Service Representative to handle inquiries from customers via phone, email, and chat. The role focuses on account-related questions and delivering timely, accurate support with a strong emphasis on customer experience.

The position requires fluency in English and Spanish, at least 2 years in a customer contact center, and experience with CRM tools such as Zendesk or Salesforce.

Qualifications

• Fluent in English and Spanish.
• Minimum 2 years in a customer contact center.
• High school diploma or equivalent.
• Ability to manage multiple tasks simultaneously.
• Experience with live chat and digital messaging platforms.
• Familiarity with CRM platforms (Zendesk, Salesforce).

Responsibilities

• Provide prompt support for customer questions related to online accounts.
• Navigate internal systems to investigate issues and complete account updates.
• Communicate professionally across written and verbal interactions.
• Deliver customer assistance via email and inbound phone support.

Skills

Bilingual EN/ES

Customer service

Call center

Multitasking

Written communication

CRM platforms

Zendesk

Salesforce Service Cloud

Microsoft Outlook

Education

High school diploma

Tools

Zendesk

Salesforce Service Cloud

Microsoft Office

Job description

Bilingual Customer Service Representative

Location: Frisco, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.63/hour if Spanish Bilingual
• Schedule: Must be fully available to work a shift between 8:00am–10:00pm, including at least one weekend day each week. Training schedule: 9:30am–6:00pm CST
• Employment Type: Long-term temporary
• Start Date: September 14th

ROLE IMPACT

The Client Support Specialist serves as a primary point of contact for customers through phone, email, and chat, delivering timely and accurate assistance with account‑related questions. Success in this role comes from providing exceptional service, resolving concerns efficiently, and creating a positive customer experience with every interaction.

KEY RESPONSIBILITIES

• Provide prompt support for customer questions related to online accounts
• Navigate internal systems to investigate issues and complete account updates or modifications
• Communicate professionally and accurately across all written and verbal interactions
• Deliver customer assistance through email correspondence and inbound phone support

MINIMUM QUALIFICATIONS

• Fluent in both English and Spanish
• Minimum of 2 years of experience in a customer contact center environment
• Excellent written communication and reading comprehension skills
• High school diploma or equivalent required
• Ability to manage multiple tasks and customer interactions simultaneously
• Willingness to commit to a long-term assignment
• Experience using live chat and digital messaging platforms
• Proficiency with Microsoft Outlook and Microsoft Office applications
• Familiarity with CRM or customer support platforms such as Zendesk, Salesforce Service Cloud, or comparable systems
• Experience supporting event ticketing software or e-commerce environments
• Knowledge of remote customer service tools and virtual support processes
• Strong critical thinking, organization, and time‑management skills

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