Bilingual Contact Center Agent | Growth, PTO & Benefits

MCI; Mesilla (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & rewards

Career growth

Paid training

Job summary

MCI, a leading tech-enabled business services company, is hiring a Customer Service Representative in Mesilla, NM. The ideal candidate will handle customer inquiries and resolve issues professionally, representing top brands with care.

Qualifications include a high school diploma, at least 1 year of customer service experience, and fluency in both English and Spanish. MCI offers competitive benefits including health coverage, incentives, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• 1+ year of customer service experience, preferably in a contact center.
• Familiarity with call center tools.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints efficiently.

Skills

Customer service experience

Strong communication skills

Fluency in English and Spanish

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM systems

Job description

MCI, a leading tech-enabled business services company, is hiring a Customer Service Representative in Mesilla, NM. The ideal candidate will handle customer inquiries and resolve issues professionally, representing top brands with care.

Qualifications include a high school diploma, at least 1 year of customer service experience, and fluency in both English and Spanish. MCI offers competitive benefits including health coverage, incentives, and career growth opportunities.