Bilingual Call Center CX Agent (English/Spanish)

MCI Careers; Mesilla (NM); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is hiring Customer Service Representatives in Mesilla, New Mexico. The role involves providing exceptional support to clients, answering calls, resolving complaints, and documenting interactions. Ideal candidates must be 18+, have a high school diploma or GED, and be fluent in English and Spanish. MCI offers competitive compensation, various health benefits, and opportunities for career growth. Join a supportive team environment that values your contributions!

Qualifications

• Must be 18 years or older.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication and interpersonal skills

Ability to handle high call volumes

Strong attention to detail

Fluent in English and Spanish

Previous customer service experience

Education

High school diploma or GED

Job description

MCI Careers is hiring Customer Service Representatives in Mesilla, New Mexico. The role involves providing exceptional support to clients, answering calls, resolving complaints, and documenting interactions. Ideal candidates must be 18+, have a high school diploma or GED, and be fluent in English and Spanish. MCI offers competitive compensation, various health benefits, and opportunities for career growth. Join a supportive team environment that values your contributions!