Bilingual Call Center Agent – English/Spanish

MCI Careers; Mesilla (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is looking for a passionate Call Center Representative to join their team in Mesilla, New Mexico. The role involves answering inbound calls, addressing customer inquiries, and handling complaints with empathy. Ideal candidates should be fluent in English and Spanish, possess strong communication skills, and have a high school diploma or GED. MCI offers competitive compensation, benefits, and growth opportunities, fostering a supportive work environment that values employee contributions.

Qualifications

• Must be 18 years or older.
• Basic computer literacy and typing skills.
• Previous customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.

Skills

Fluent in English and Spanish (spoken and written)

Strong verbal and written communication skills

Ability to multitask and manage time effectively

Education

High school diploma or GED

Job description

MCI Careers is looking for a passionate Call Center Representative to join their team in Mesilla, New Mexico. The role involves answering inbound calls, addressing customer inquiries, and handling complaints with empathy. Ideal candidates should be fluent in English and Spanish, possess strong communication skills, and have a high school diploma or GED. MCI offers competitive compensation, benefits, and growth opportunities, fostering a supportive work environment that values employee contributions.