Bilingual Community Outreach & Member Support Associate

Grameen America, Inc.; Miami Gardens (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with coaching

And more

Job summary

Grameen America, Inc. in Miami, FL seeks a Relationship Associate, an entry-level role reporting to Branch Manager. You will deliver outstanding customer service, engage in outreach, recruit members, and support daily branch operations.

This on-site position requires willingness to travel locally for outreach, strong communication, bilingual English/Spanish, and the ability to learn quickly. Competitive benefits include insurance, 401k, paid time off, and training opportunities.

Qualifications

• High School diploma or equivalent required.
• Two years of relevant work experience preferred.
• Familiarity with Microsoft Word and Excel helpful.

Responsibilities

• Conduct weekly center meetings to collect loan repayments and share program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Conduct in-person home verification and business visits to verify borrower information.

Skills

Bilingual English/Spanish

Customer service

Integrity

Attention to detail

Multitask

Time management

Numeric skills

Team player

Flexible hours

Tech savv y

Education

High School diploma or equivalent

Two years of relevant work experience

Microsoft Word familiarity

Excel familiarity

Tools

Microsoft Word

Excel

Job description

Grameen America, Inc. in Miami, FL seeks a Relationship Associate, an entry-level role reporting to Branch Manager. You will deliver outstanding customer service, engage in outreach, recruit members, and support daily branch operations.

This on-site position requires willingness to travel locally for outreach, strong communication, bilingual English/Spanish, and the ability to learn quickly. Competitive benefits include insurance, 401k, paid time off, and training opportunities.