Bilingual Community Outreach Associate

Grameen America, Inc.; New Haven (CT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement savings

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program

Job summary

Grameen America, Inc is hiring a Relationship Associate in New Haven, CT. This entry-level role emphasizes exceptional customer service, outreach to prospective members, and on-site branch engagement.

You will report to the Branch Manager and participate in community-centered activities. The position requires bilingual English/Spanish communication, willingness to learn, and the ability to travel locally for outreach.

Qualifications

• High School diploma or equivalent; or two years of relevant work experience.
• Bilingual English/Spanish required for outreach and member support.
• Strong customer service and communication skills; ability to learn quickly.

Responsibilities

• Lead weekly center meetings including loan repayments and program updates.
• Build relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Conduct in-person home verification and business visits to verify borrower information.
• Adhere to all policies and perform related duties as needed.
• Conduct neighborhood outreach and info sessions to recruit new members.

Skills

Bilingual English/Spanish

Customer service

Integrity

Multitasking

Attention to detail

Team player

Flexible hours

Tech savvy

Willingness to learn

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc is hiring a Relationship Associate in New Haven, CT. This entry-level role emphasizes exceptional customer service, outreach to prospective members, and on-site branch engagement.

You will report to the Branch Manager and participate in community-centered activities. The position requires bilingual English/Spanish communication, willingness to learn, and the ability to travel locally for outreach.