Bilingual Auto Collections Specialist II (English/Spanish)

Testing Site - JPMC; Tampa (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

JPMorgan Chase & Co. in Tampa, FL is seeking an Auto Collections Specialist II who is fluent in English and Spanish. You will handle a high volume of calls, provide professional customer service, and collaborate with teams to resolve account issues.

This role requires prior collections or call center experience, bilingual communication skills, and ability to navigate multiple systems. We offer a comprehensive benefits package and opportunities for growth within Chase Consumer & Community Banking.

Qualifications

• Reading and speaking in both Spanish and English fluently is required for this role.
• Communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support experience on calls or in person, with multitasking.
• Ability to handle complex interactions with empathy, sound judgment.
• Adapting to new situations and engaging with diverse cultures and workplaces.
• Proficiency with computers and learning new systems quickly.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver insights
• Navigates multiple computer systems efficiently, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Spanish fluency

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorgan Chase & Co. in Tampa, FL is seeking an Auto Collections Specialist II who is fluent in English and Spanish. You will handle a high volume of calls, provide professional customer service, and collaborate with teams to resolve account issues.

This role requires prior collections or call center experience, bilingual communication skills, and ability to navigate multiple systems. We offer a comprehensive benefits package and opportunities for growth within Chase Consumer & Community Banking.