Bilingual Collections Specialist II – Spanish/English

JP Morgan Chase; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase is seeking a Bilingual Collections Specialist II in Tempe, AZ. The role involves handling a high volume of collections calls, providing exceptional customer service, and building strong customer relationships using English and Spanish.

You will operate within established procedures, be part of a fast-paced call center, and escalate non-standard issues to a supervisor. You will need to manage multiple systems, maintain empathy, and adapt to dynamic, regulatory-compliant workflows

Qualifications

• Bilingual Spanish/English required.
• At least 2 years in phone or in-person customer service.
• High school diploma or GED required.
• Able to navigate multiple computer systems and work accurately.

Responsibilities

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily).
• Interprets customer needs and delivers solutions.
• Navigates several computer systems with efficiency and accuracy.
• Works independently and with the team to achieve goals and drive success.
• Follows regulatory and departmental practices and uses sound judgment.

Skills

Bilingual Spanish/English

Communication

Customer service

Multitasking

Empathy

Problem solving

Computer literacy

Adaptability

Negotiation

Decision making

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Bilingual Collections Specialist II in Tempe, AZ. The role involves handling a high volume of collections calls, providing exceptional customer service, and building strong customer relationships using English and Spanish.

You will operate within established procedures, be part of a fast-paced call center, and escalate non-standard issues to a supervisor. You will need to manage multiple systems, maintain empathy, and adapt to dynamic, regulatory-compliant workflows