Bilingual Clinical Office Assistant: Patient Care & Admin

laclinica; Union City (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

La Clínica de La Raza is seeking a Clinical Office Assistant to be the first point of contact for patients, delivering a welcoming experience in a fast-paced clinic. You will register patients, verify insurance, collect payments, and maintain accurate records.

The role supports a multidisciplinary care team across multiple sites, requiring strong communication and teamwork, bilingual skills, and a commitment to quality patient service in a diverse community.

Qualifications

• Knowledge of basic medical office terminology and procedures.
• Effective approaches to customer service.
• Familiarity with MS Word and Outlook.
• Knowledge of Electronic Health Records and practice management systems preferred.
• Ability to maintain confidentiality and work with diverse patients.

Responsibilities

• Greet visitors and register patients in the electronic system.
• Verify program eligibility and determine payment source.
• Collect payments and manage cash transactions.
• Resolve patient complaints or escalate appropriately.
• Schedule and confirm appointments and route calls to the appropriate department.
• Perform general office duties and manage paperwork and records.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Attention to detail

Team collaboration

Education

High school diploma/equivalent

Medical Office Assistant Certification

Tools

MS Word

Outlook

Electronic Health Records

Electronic Practice Management systems

Job description

La Clínica de La Raza is seeking a Clinical Office Assistant to be the first point of contact for patients, delivering a welcoming experience in a fast-paced clinic. You will register patients, verify insurance, collect payments, and maintain accurate records.

The role supports a multidisciplinary care team across multiple sites, requiring strong communication and teamwork, bilingual skills, and a commitment to quality patient service in a diverse community.