Bilingual Client Support Specialist

Paychex; Tempe (AZ); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex in Tempe, AZ is seeking a customer service professional to support one or more Paychex products. You will provide quality service via phone, email, chat, and other channels, while ensuring items are followed up and completed per SLA.

You will utilize systems like HRIS and Salesforce, build product knowledge, input data accurately, and document every client interaction, contributing to a strong, supportive customer experience.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Skills

Customer service

Communication

Data entry

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex in Tempe, AZ is seeking a customer service professional to support one or more Paychex products. You will provide quality service via phone, email, chat, and other channels, while ensuring items are followed up and completed per SLA.

You will utilize systems like HRIS and Salesforce, build product knowledge, input data accurately, and document every client interaction, contributing to a strong, supportive customer experience.