Bilingual Service Specialist

Paycor; Tempe (AZ); On-site; USD 20,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. Under a significant level of guidance and direction, provides customer service for one or more Paychex products, using prescribed guidelines to ensure customer satisfaction and fair resolution of claims and complaints.

This role delivers quality service via phone, email, chat, and other avenues, follows up to meet SLAs, and utilizes

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. Under a significant level of guidance and direction, provides customer service for one or more Paychex products, using prescribed guidelines to ensure customer satisfaction and fair resolution of claims and complaints.

This role delivers quality service via phone, email, chat, and other avenues, follows up to meet SLAs, and utilizes