Bilingual Client Support Pro — English/Spanish

apply; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Be yourself

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Mental health

Job summary

ADP is seeking a Client Support Specialist to serve as the frontline for resolving client questions and issues for organizations with 50-999 employees. In this role you will provide guidance on ADP technology, train users, and help maintain ADP's service reputation through clear, professional communication.

Ideal candidates bring 3–5 years of client service experience, the ability to work in a metrics-driven call center, and bilingual English/Spanish skills.

Qualifications

• 3–5 years of client service experience or in a systems integration environment.
• Must be able to work overtime during peak seasons.
• Bilingual in English and Spanish.

Responsibilities

• Be a trusted advisor and problem solver for client issues.
• Build relationships with clients via phone, email, and chat.
• Educate clients and provide product recommendations.
• Organize daily schedules to handle high inbound call volumes.

Skills

Client service experience

Bilingual English/Spanish

Overtime availability

Education

College degree not required

Job description

ADP is seeking a Client Support Specialist to serve as the frontline for resolving client questions and issues for organizations with 50-999 employees. In this role you will provide guidance on ADP technology, train users, and help maintain ADP's service reputation through clear, professional communication.

Ideal candidates bring 3–5 years of client service experience, the ability to work in a metrics-driven call center, and bilingual English/Spanish skills.