Bilingual Client Support Pro (EN/ES)

ADP, Inc.; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Best-in-class benefits start Day 1

Volunteer time off

Job summary

ADP, Inc. in New York is looking for a Client Support Specialist to deliver front-line client support, solve problems, train users, and uphold ADP's reputation for service excellence for clients with 50–999 employees.

You will thrive in a metrics-driven call center environment, building rapport and communicating clearly with clients by phone and email. The role emphasizes integrity, inclusion, and continuous learning in a dynamic team.

Qualifications

• 3–5 years of experience in client service or similar environment.
• Overtime hours may be required during peak seasons.
• Bilingual English/Spanish

Responsibilities

• Be a Trusted Advisor and Problem Solver by addressing time-sensitive client issues.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and provide recommendations for best practices.
• Organize daily schedules to manage a high volume of inbound calls.

Skills

Client support

Communication

Relationship building

Job description

ADP, Inc. in New York is looking for a Client Support Specialist to deliver front-line client support, solve problems, train users, and uphold ADP's reputation for service excellence for clients with 50–999 employees.

You will thrive in a metrics-driven call center environment, building rapport and communicating clearly with clients by phone and email. The role emphasizes integrity, inclusion, and continuous learning in a dynamic team.