Bilingual Client Support Specialist (English/Spanish)

Automatic Data Processing, Inc.; Florida; On-site; USD 56,000 - 76,000; Full time

Job summary

ADP is hiring a Client Support Specialist to be the front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology.

Your #1 goal is to help clients who have between 50 – 999 employees. Every day brings new questions and requires you to identify solutions and deliver customer‑centric outcomes.

Qualifications

• 3-5 years of experience in client service/customer service or systems integration.
• Ability to work overtime hours during peak seasons.
• Bilingual (Spanish).
• A college degree is great but not required.

Responsibilities

• Be a Trusted Advisor and Problem Solver: work independently or with a team to service ADP’s products/technology, resolve time-sensitive issues, and seek solutions.
• Build Relationships: communicate via phone, email, and chat to exceed client expectations, and uphold the highest ethical standards.
• Educate and Provide Recommendations: leverage product knowledge to help clients understand value and provide actionable guidance.
• Organize: manage a high volume of inbound calls, adhere to daily schedule, and plan for peak-season increases.

Job description

Client Support Specialist

ADP is hiring a Client Support Specialist. If you are ready to join a company that offers career advancement opportunities, award‑winning training, and a culture of collaboration and belonging, this may be an opportunity for you.

In this role, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You carry ADP’s service reputation and client satisfaction in your hands.

Your #1 goal is to help clients who have between 50 – 999 employees. Every day brings new questions and requires you to identify solutions and deliver customer‑centric outcomes.

Responsibilities

• Be a Trusted Advisor and Problem Solver: work independently or with a team to service ADP’s products/technology, resolve time‑sensitive issues, and seek solutions.
• Build Relationships: communicate via phone, email, and chat to exceed client expectations, and uphold the highest ethical standards.
• Educate and Provide Recommendations: leverage product knowledge to help clients understand value and provide actionable guidance.
• Organize: manage a high volume of inbound calls, adhere to daily schedule, and plan for peak‑season increases.

Required Qualifications

• 3‑5 years of experience in client service/customer service or systems integration.
• Ability to work overtime hours during peak seasons.
• Experience noted above OR Military Experience (Veterans welcomed).
• Bilingual (Spanish).
• A college degree is great but not required.

You’ll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups.
• Grow your career in an agile, fast‑paced environment.
• Continuously learn through training, development, and mentorship.
• Enjoy best‑in‑class benefits starting on Day1.
• Focus on mental health and well‑being with support.
• Join a company committed to giving back and making impact.
• Have company‑paid time off for volunteer causes.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold the values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.