Bilingual Customer Care & Orders Specialist

LRSolutions, LLC; Okmulgee (OK); On-site; USD 35,000 - 52,000; Full time

Job summary

LRSolutions, LLC is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers in the Oklahoma area. The role focuses on building strong relationships, processing orders, and supporting sales and cross-functional teams to ensure high customer satisfaction.

The ideal candidate will be highly organized, detail-oriented, and experienced in customer service, order management, and sales support.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.

Skills

Bilingual English/Spanish

Customer service experience

Order management

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent relevant work experience

Tools

SAP

Salesforce

Microsoft Office

Job description

LRSolutions, LLC is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers in the Oklahoma area. The role focuses on building strong relationships, processing orders, and supporting sales and cross-functional teams to ensure high customer satisfaction.

The ideal candidate will be highly organized, detail-oriented, and experienced in customer service, order management, and sales support.