Bilingual Customer Care & Order Specialist

Essenti Talent; Okmulgee (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

Essenti Talent is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers. You will build relationships, process orders, and coordinate with internal teams to ensure satisfaction.

The role emphasizes organization, detail-orientation, and experience in customer service, order management, and sales support, with duties spanning account management, invoicing, and collaboration with sales and operations.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP/CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships and provide order status updates.
• Process customer orders for domestic and Latin American markets and manage records in ERP.
• Prepare customer quotations and support sales initiatives with cross-functional teams.

Skills

Bilingual English/Spanish

Customer service

Order processing

ERP/CRM experience

MS Office

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

Essenti Talent is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers. You will build relationships, process orders, and coordinate with internal teams to ensure satisfaction.

The role emphasizes organization, detail-orientation, and experience in customer service, order management, and sales support, with duties spanning account management, invoicing, and collaboration with sales and operations.