Bilingual Client Services Specialist – Legal Call Center

Thetexasattorney; Bedford (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Bailey & Galyen, a leading consumer law firm, seeks a Bilingual Client Services Call Center Representative for its Bedford office. The role involves handling inbound/outbound calls, qualifying leads, scheduling consultations, and following up with clients to explain services.

Fluency in Spanish and English is required, with a focus on delivering exceptional customer service. The ideal candidate has experience in a sales call center (preferably in legal or professional services), strong

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Proven experience in a sales call center, preferably in a legal or professional services environment.
• Fluent Spanish and English.
• Excellent verbal communication and interpersonal skills.
• Ability to build rapport quickly and handle a high volume of calls efficiently.

Responsibilities

• Handle inbound and outbound calls with prospective clients to discuss their legal needs.
• Qualify leads by gathering information and assessing the potential client’s needs for legal services.
• Schedule consultations and appointments with attorneys for qualified clients.
• Follow up with potential clients through phone calls, emails, and other communication channels.
• Clearly explain the firm’s services and practice areas, ensuring potential clients understand their options.
• Meet or exceed monthly sales goals and performance metrics.
• Maintain accurate records of client interactions, appointments, and outcomes in the firm’s CRM system.
• Provide exceptional customer service by addressing questions and concerns in a professional and courteous manner.

Skills

Bilingual communication

Verbal communication

Interpersonal skills

Sales/upsell

High-volume calls

CRM familiarity

Detail-oriented

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

CRM systems

Basic computer skills

Job description

Bailey & Galyen, a leading consumer law firm, seeks a Bilingual Client Services Call Center Representative for its Bedford office. The role involves handling inbound/outbound calls, qualifying leads, scheduling consultations, and following up with clients to explain services.

Fluency in Spanish and English is required, with a focus on delivering exceptional customer service. The ideal candidate has experience in a sales call center (preferably in legal or professional services), strong