Call Center Representative

Thetexasattorney; Bedford (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Bailey & Galyen, a leading consumer law firm, seeks a Bilingual Client Services Call Center Representative for its Bedford office. The role involves handling inbound/outbound calls, qualifying leads, scheduling consultations, and following up with clients to explain services.

Fluency in Spanish and English is required, with a focus on delivering exceptional customer service. The ideal candidate has experience in a sales call center (preferably in legal or professional services), strong

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Proven experience in a sales call center, preferably in a legal or professional services environment.
• Fluent Spanish and English.
• Excellent verbal communication and interpersonal skills.
• Ability to build rapport quickly and handle a high volume of calls efficiently.

Responsibilities

• Handle inbound and outbound calls with prospective clients to discuss their legal needs.
• Qualify leads by gathering information and assessing the potential client’s needs for legal services.
• Schedule consultations and appointments with attorneys for qualified clients.
• Follow up with potential clients through phone calls, emails, and other communication channels.
• Clearly explain the firm’s services and practice areas, ensuring potential clients understand their options.
• Meet or exceed monthly sales goals and performance metrics.
• Maintain accurate records of client interactions, appointments, and outcomes in the firm’s CRM system.
• Provide exceptional customer service by addressing questions and concerns in a professional and courteous manner.

Skills

Bilingual communication

Verbal communication

Interpersonal skills

Sales/upsell

High-volume calls

CRM familiarity

Detail-oriented

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

CRM systems

Basic computer skills

Job description

Call Center Representative

Back to Careers

Who We Are

Collaborative. Respectful. A place to serve clients and enjoy work/life balance. These are just a few words that describe what life is like at Bailey & Galyen. As one of the leading consumer law firms, Bailey & Galyen, Official Law Firm Sponsor of The Texas Rangers — serving Texas as well as the surrounding states for over 40 years is growing through our incredibly talented and diverse team members who are committed to total client satisfaction. At Bailey & Galyen, we cultivate an environment where all team members are provided with the resources and support needed to produce their best work.

Who We’re Looking For

Bailey & Galyen is looking for a caring and highly motivated Bilingual Client Services Call Center Representative to support the Client Services team in our Bedford Office.

What You’ll Be Doing

• Handle inbound and outbound calls with prospective clients to discuss their legal needs.
• Qualify leads by gathering information and assessing the potential client’s needs for legal services.
• Schedule consultations and appointments with attorneys for qualified clients.
• Follow up with potential clients through phone calls, emails, and other communication channels.
• Clearly explain the firm’s services and practice areas, ensuring potential clients understand their options.
• Meet or exceed monthly sales goals and performance metrics.
• Maintain accurate records of client interactions, appointments, and outcomes in the firm’s CRM system.
• Provide exceptional customer service by addressing questions and concerns in a professional and courteous manner.

What you bring:

• High school diploma or equivalent; associate’s degree preferred.
• Proven experience in a sales call center, preferably in a legal or professional services environment.
• Fluent Spanish and English
• Excellent verbal communication and interpersonal skills.
• Ability to build rapport quickly and handle a high volume of calls efficiently.
• Strong organizational skills with attention to detail.
• Goal-oriented with a passion for achieving sales targets.
• Proficiency with CRM systems and basic computer skills.
• Ability to handle confidential information with integrity and professionalism.