Remote Bilingual Client Advocate (English/Spanish)

Bush & Bush Law Group; United States; Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Language learning discount 55% off

Remote work flexibility

Job summary

Bush & Bush Law Group is hiring a Bilingual Customer Service Representative to serve clients remotely in the United States. You will handle calls, emails, and messages, delivering accurate information with empathy.

Requirements include fluent English and Spanish, a high school diploma, and prior customer service experience in a legal/office setting. Proficiency in Microsoft Office is a plus; multitasking skills are essential.

Qualifications

• Fluent in English and Spanish.
• High school diploma or equivalent; some college preferred.
• Experience in customer service, preferably in a legal or office environment.
• Strong written and verbal communication with a client-centric approach.
• Proficient with Microsoft Office Suite; familiarity with case management software a plus.
• Able to multitask in a fast-paced environment.
• Empathy and a positive attitude when dealing with clients.

Responsibilities

• Client Interaction: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to inquiries.
• Information Gathering: Collect and document essential information from clients regarding their cases, ensuring details are logged.
• Case Management Support: Help clients navigate their cases by providing updates and information about the legal process.
• Problem Resolution: Address and resolve client issues professionally, escalating complex situations when needed.
• Administrative Tasks: Support data entry, scheduling, and organizing client files.

Skills

Bilingual English/Spanish

Strong communication

Customer-service mindset

Education

High school diploma

Tools

Microsoft Office

Job description

Bush & Bush Law Group is hiring a Bilingual Customer Service Representative to serve clients remotely in the United States. You will handle calls, emails, and messages, delivering accurate information with empathy.

Requirements include fluent English and Spanish, a high school diploma, and prior customer service experience in a legal/office setting. Proficiency in Microsoft Office is a plus; multitasking skills are essential.