Bilingual Client Intake Specialist — Customer Support

DM Law; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-Site Garage Parking

Flexible PTO (120 hours)

401(k) with company match up to 4%

Health, Dental, Vision

Job summary

DM Injury Law, LLC seeks a bilingual Client Intake Specialist to be the first contact for prospective clients and convert inquiries into active cases. The role emphasizes building rapport, navigating high-stakes conversations, and guiding clients to the legal team.

Ideal candidates are bilingual in Spanish and English, with customer service or call-center experience, strong organization, and a client-first communication style; training is provided and growth is available within the firm.

Qualifications

• Strong listening and communication skills.
• Bilingual in Spanish and English required.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

Skills

Fluent in Spanish and English

Job description

DM Injury Law, LLC seeks a bilingual Client Intake Specialist to be the first contact for prospective clients and convert inquiries into active cases. The role emphasizes building rapport, navigating high-stakes conversations, and guiding clients to the legal team.

Ideal candidates are bilingual in Spanish and English, with customer service or call-center experience, strong organization, and a client-first communication style; training is provided and growth is available within the firm.