Legal Client Services (Bilingual)

Guerra LLP; San Antonio (TX); Presencial; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

Guerra LLP in San Antonio, TX seeks a compassionate bilingual Client Liaison to be the primary contact for clients through litigation. You will build relationships, conduct proactive outreach, gather case information, and ensure clients understand what is needed as their claims move forward.

The ideal candidate communicates clearly in Spanish and English, excels at phone conversations, and maintains organized case notes while providing a professional, empathetic client experience.

Qualificações

• Fluency in Spanish and English required.
• Strong verbal communication and interpersonal skills.
• Comfortable making a high volume of outbound calls with follow-up.
• Highly organized with strong attention to detail.
• Professional, patient and empathetic approach.
• Experience in client relations, customer service, legal intake or similar.

Responsabilidades

• Serve as a trusted point of contact for clients throughout the litigation process.
• Conduct outbound calls and follow up with clients regarding case updates, deadlines, outstanding items, and next steps.
• Communicate with clients in English and Spanish to ensure they understand requests and required actions.
• Build rapport with clients while providing a professional and compassionate experience.
• Gather and follow up on missing client information and documentation, including forms, signatures, proof of damages, and other supporting materials.
• Document client communications and maintain accurate Case Notes.
• Identify client concerns and elevate questions or issues to the appropriate attorney or case team member.

Conhecimentos

Spanish-English

Verbal communication

Interpersonal skills

Outbound calls

Organization

Empathy

Customer service

Descrição da oferta de emprego

Job Description We are seeking a compassionate, organized, and highly motivated bilingual Client Liaison to serve as a primary point of contact between our firm and our clients throughout the litigation process.This role focuses on building strong client relationships, conducting proactive outreach, answering questions, gathering important case information, and ensuring clients understand what is needed from them as their claims move forward.The ideal candidate is someone who enjoys working with people, is comfortable speaking with clients over the phone, can communicate complex information clearly, and takes ownership of helping clients feel informed and supported.Fluency in Spanish and English is required.

Responsibilities

• Serve as a trusted point of contact for clients throughout the litigation process
• Conduct outbound calls and follow up with clients regarding case updates, deadlines, outstanding items, and next steps
• Communicate with clients in English and Spanish to ensure they understand requests and required actions
• Build rapport with clients while providing a professional and compassionate experience
• Gather and follow up on missing client information and documentation, including forms, signatures, proof of damages, and other supporting materials
• Document client communications and maintain accurate Case Notes
• Identify client concerns and elevate questions or issues to the appropriate attorney or case team member

Qualifications

• Fluency in Spanish and English required
• Strong verbal communication and interpersonal skills
• Comfortable making a high volume of outbound calls and maintaining consistent follow-up
• Highly organized with strong attention to detail
• Professional, patient, and empathetic approach when working with clients
• Experience in client relations, customer service, legal intake, or similar fields preferred
• Ability to handle sensitive client information with discretion