Remote Bilingual Client Engagement Specialist

Intake Solutions of America, Llc; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401k with employer match

Disability insurance

Life insurance

Holidays

EAP

Perks at Work

Job summary

ISA Law Firm Customers is seeking compassionate bilingual Customer Engagement Specialists to be the first point of contact for individuals seeking legal assistance. This remote role involves handling inbound calls, gathering information, and delivering exceptional service in a fast-paced contact center.

Qualified candidates are fluent in Spanish and English, have at least 1 year of customer service, and can work evenings/weekends.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service or call center experience.
• Bilingual (Fluent in Spanish/English) required.
• Excellent verbal and written communication skills.
• Strong active listening abilities and empathetic demeanor.
• Proficiency with computers and ability to navigate multiple systems.

Responsibilities

• Answer inbound calls promptly and professionally, demonstrating empathy and active listening skills.
• Conduct intake interviews to gather detailed information about potential personal injury cases.
• Accurately document all client information in the ISA system with accuracy.
• Qualifies leads based on established criteria and determine next steps.
• Communicate clearly about the process, set expectations, and answer basic questions about services.
• Manage multiple systems simultaneously while maintaining conversation quality and rapport.
• Meet or exceed performance metrics including call quality scores, conversion rates, and client satisfaction targets.
• Follow scripts and compliance guidelines while adapting communication style.

Skills

Bilingual Spanish/English

Empathetic listening

Active listening

Communication skills

Data entry

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

ISA Law Firm Customers is seeking compassionate bilingual Customer Engagement Specialists to be the first point of contact for individuals seeking legal assistance. This remote role involves handling inbound calls, gathering information, and delivering exceptional service in a fast-paced contact center.

Qualified candidates are fluent in Spanish and English, have at least 1 year of customer service, and can work evenings/weekends.