Bilingual Client Services Rep – Reservations & Billing

RESORT RECOVERY SOLUTIONS LLC; San Diego (CA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Commission

Paid time off

Paid holidays

Zusammenfassung

Sapphire Vacation Services LLC is seeking a motivated Client Services Representative in San Diego, CA to assist vacation ownership members with account questions, reservations, and payment issues. You will be the first point of contact, delivering friendly support and helping members find club services that fit their travel needs.

The role requires strong communication skills, CRM and MS Office proficiency, and the ability to manage sensitive client situations with professionalism.

Qualifikationen

• 1+ years of experience in customer service, client relations, or account management.
• Strong verbal and written communication skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to handle sensitive client situations with empathy, professionalism, and discretion.
• Highly organized with strong attention to detail and follow-through.
• Experience in financial services, debt resolution, or hospitality industries is a plus.
• Fluent in English and Spanish, spoken and written.

Aufgaben

• Handle inbound and outbound calls and emails from members.
• Resolve account, reservation, and billing questions on first contact where possible.
• Identify and present club services and upgrade opportunities to members.
• Document interactions accurately in our systems.
• Escalate complex issues with clear, complete notes.
• Other duties as assigned.

Kenntnisse

Customer service

CRM software

Microsoft Office

Bilingual English/Spanish

Tools

CRM software

Microsoft Office Suite

Jobbeschreibung

Sapphire Vacation Services LLC is seeking a motivated Client Services Representative in San Diego, CA to assist vacation ownership members with account questions, reservations, and payment issues. You will be the first point of contact, delivering friendly support and helping members find club services that fit their travel needs.

The role requires strong communication skills, CRM and MS Office proficiency, and the ability to manage sensitive client situations with professionalism.