Bilingual Reservations Specialist (Spanish/English)

Peregrine Hospitality; Tannersville (Monroe County); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary access to resort parks

PayActiv next-day pay

Tuition Reimbursement

Medical, dental, vision insurance

401K

Vacation and PTO

Descrizione del lavoro

Peregrine Hospitality is seeking a Bilingual Reservations Agent to join the Contact Center. You will handle room reservations, ski and activity inquiries, and guest services with a focus on personalized service and accuracy.

You will manage multiple channels, provide detailed information on packages, and assist with billing questions. The role requires Spanish/English fluency, 18+ years old, and a motivated team player willing to work weekends and holidays.

Competenze

• Must be at least 18 years of age.
• Fully bilingual in Spanish and English (spoken and written) is required.
• Previous customer service, hospitality, sales, or call center experience preferred.

Mansioni

• Accept and service all incoming inquiries related to room reservations, ski/mountain, waterpark, dining, and other resort services.
• Deliver a customized reservation and customer service experience, using the 4 Keys, to those booking, modifying, or canceling activity reservations.
• Provide detailed information on resort rooms, activities, amenities, and rate packages.
• Offer customized room packages, follow reservation policies, and offer alternate dates for sold-out periods.
• Up-sell according to established guidelines to maximize resort revenue.
• Follow yield management strategies to contribute to optimal revenue.
• Manage multiple media simultaneously - phone, email, reservation system, chat, PMS, website.
• Provide a detailed explanation of guest special requests and cross-reference with other reservations to ensure departments execute guest needs accurately.
• Process cancellations, revisions, and advance deposits; post deposits to guest reservations.
• Balance shift audit and run necessary reports to capture data, deposits, and 3rd party reservations.
• Follow established SOPs, Call Flow Criteria, and resort yield management strategies to maximize revenue per booking.
• Assist guests with billing-related questions, including explaining charges, payments, deposits, refunds, and basic account discrepancies.
• Other duties and projects assigned by leadership.

Conoscenze

Bilingual: Spanish/English

Customer service

Communication skills

Sales-oriented

Descrizione del lavoro

Peregrine Hospitality is seeking a Bilingual Reservations Agent to join the Contact Center. You will handle room reservations, ski and activity inquiries, and guest services with a focus on personalized service and accuracy.

You will manage multiple channels, provide detailed information on packages, and assist with billing questions. The role requires Spanish/English fluency, 18+ years old, and a motivated team player willing to work weekends and holidays.