Bilingual Member Services Specialist - English/Spanish

Self-Help; San Diego (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Self-Help in San Diego, CA is seeking a friendly Member Service Representative to join our local team. You’ll engage with members, assess needs, and process deposits, loans, and transfers while maintaining accurate cash handling and dual-control procedures.

Fluency in English and Spanish is required. The ideal candidate has at least a year in a financial or customer service role, strong teamwork, and a commitment to providing excellent service in a diverse community.

Qualifications

• Bilingual in English/Spanish is required.
• Customer service or cash handling experience preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (dual-control team).
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Self-Help in San Diego, CA is seeking a friendly Member Service Representative to join our local team. You’ll engage with members, assess needs, and process deposits, loans, and transfers while maintaining accurate cash handling and dual-control procedures.

Fluency in English and Spanish is required. The ideal candidate has at least a year in a financial or customer service role, strong teamwork, and a commitment to providing excellent service in a diverse community.