Client Services Representative

RESORT RECOVERY SOLUTIONS LLC; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Commission

Paid time off

Paid holidays

Job summary

Sapphire Vacation Services LLC is seeking a motivated Client Services Representative in San Diego, CA to assist vacation ownership members with account questions, reservations, and payment issues. You will be the first point of contact, delivering friendly support and helping members find club services that fit their travel needs.

The role requires strong communication skills, CRM and MS Office proficiency, and the ability to manage sensitive client situations with professionalism.

Qualifications

• 1+ years of experience in customer service, client relations, or account management.
• Strong verbal and written communication skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to handle sensitive client situations with empathy, professionalism, and discretion.
• Highly organized with strong attention to detail and follow-through.
• Experience in financial services, debt resolution, or hospitality industries is a plus.
• Fluent in English and Spanish, spoken and written.

Responsibilities

• Handle inbound and outbound calls and emails from members.
• Resolve account, reservation, and billing questions on first contact where possible.
• Identify and present club services and upgrade opportunities to members.
• Document interactions accurately in our systems.
• Escalate complex issues with clear, complete notes.
• Other duties as assigned.

Skills

Customer service

CRM software

Microsoft Office

Bilingual English/Spanish

Tools

CRM software

Microsoft Office Suite

Job description

Future Opening: Client Services Representative

• Commission
• Paid time off
• Paid holidays

About the Role:

Sapphire Vacation Services LLC is looking for a motivated and personable Client Services Representative to join our growing team in San Diego, CA. We support vacation ownership members with account questions, reservations, and payment issues. You'll be the person on the other end of the line when someone needs something sorted out — and you'll help members find club services that fit how they actually travel. This is an exciting opportunity to be the face of our company, delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities:

• Handle inbound and outbound calls and emails from members
• Resolve account, reservation, and billing questions on first contact where possible
• Identify and present club services and upgrade opportunities to members
• Document interactions accurately in our systems
• Escalate complex issues with clear, complete notes
• Other duties as assigned

Requirements:

• 1+ years of experience in customer service, client relations, or account management
• Strong verbal and written communication skills
• Proficiency with CRM software and Microsoft Office Suite
• Ability to handle sensitive client situations with empathy, professionalism, and discretion
• Highly organized with strong attention to detail and follow-through
• Experience in financial services, debt resolution, or hospitality industries is a plus
• Fluent in English and Spanish, spoken and written

About Us:

Sapphire Vacation Services LLC is a San Diego-based company dedicated to providing specialized recovery and resolution services within the resort and hospitality industry. Our clients trust us for our transparent, results-driven approach and our commitment to finding real solutions. Our team enjoys a collaborative, supportive work culture where every employee plays a meaningful role in our clients' success.

Are you bilingual in English and Spanish? *

Do you have experience with timeshare or vacation ownership? *

Are you willing and able to commute to our office? *

What makes you a good candidate for this position? *

How many years of Customer Service experience do you have? *

Are you legally authorized to work in the US? *

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