Bilingual Member Service Specialist - Financial Access

Self-Help Services Corp; San Diego (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Self-Help Services Corp in San Diego, CA is seeking a Member Service Representative to provide outstanding member service and manage routine financial transactions. The role emphasizes bilingual communication, cash handling, and teamwork within a nonprofit financial organization committed to economic justice.

The position requires a high school diploma or equivalent and at least one year of experience in a financial institution or customer service setting.

Qualifications

• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits as part of dual-control team.
• Perform other duties and projects as assigned.

Skills

Bilingual in English/Spanish

Customer service

Education

High School graduate or equivalent

Job description

Self-Help Services Corp in San Diego, CA is seeking a Member Service Representative to provide outstanding member service and manage routine financial transactions. The role emphasizes bilingual communication, cash handling, and teamwork within a nonprofit financial organization committed to economic justice.

The position requires a high school diploma or equivalent and at least one year of experience in a financial institution or customer service setting.