Call Center Representative (Spanish/English)

The San Diego County Bar Association; San Diego (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading local bar association in San Diego is seeking a bilingual Call Center Representative (Spanish/English) for a full-time on-site role. The representative will handle calls, assist customers, manage records, and work closely with team members to enhance service quality. Ideal candidates have strong communication skills and prior call center experience. Join us to support the legal community and improve customer satisfaction.

Qualifications

• Excellent bilingual communication skills in English and Spanish.
• Strong interpersonal and customer service skills.
• Proficient in computer literacy and basic software tools.
• Ability to work on-site in San Diego, CA.
• Prior call center experience is a plus.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Assist customers by providing information about SDCBA services.
• Address inquiries and resolve customer issues to ensure satisfaction.
• Manage and update customer records accurately.
• Collaborate with team members to improve the customer experience.

Skills

Bilingual communication skills (English/Spanish)

Interpersonal skills

Customer service skills

Computer literacy

Education

High school diploma or equivalent

Degree in a relevant field

Job description

Overview

Call Center Representative (Spanish/English) – San Diego, CA. This is a full-time on-site role. The representative will handle inbound and outbound calls, assist English and Spanish-speaking customers, address inquiries, provide information about SDCBA services, and ensure customer satisfaction. This role requires managing customer records, providing language support, and collaborating with team members to enhance the overall customer experience.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Assist customers by providing information about SDCBA services and resources.
• Address inquiries and resolve customer issues to ensure satisfaction.
• Manage and update customer records accurately.
• Collaborate with team members to improve the customer experience.

Qualifications

• Excellent bilingual communication skills in English and Spanish.
• Strong interpersonal and customer service skills.
• Proficient in computer literacy and basic software tools.
• Ability to work on-site in San Diego, CA.
• Prior call center experience is a plus.
• High school diploma or equivalent; a degree in a relevant field is advantageous.

About the Organization

The San Diego County Bar Association (SDCBA) serves the San Diego legal community and is the largest and longest-running bar association in the area. Our mission is to connect lawyers and support their professional success and fulfillment. We offer programs, services, events, and member benefits to support legal professionals’ growth and success, including networking, leadership opportunities, continuing education, social events, and discounted services. Learn more at sdcba.org.