Bilingual Client Experience Specialist (Banking)

PNC Financial Services Group, Inc.

Miami Gardens (FL)

On-site

USD 38,000 - 60,000

Full time

6 days ago

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Job summary

PNC Financial Services Group, Inc. in Miami Gardens, FL is seeking a Client Experience Associate to support multiple branches in the North Miami region and deliver a distinctive customer experience that promotes financial wellbeing.

This in-office role requires engaging customers in branch settings and leveraging technology to connect clients with the right solutions. Preferred bilingual Spanish communication and a focus on educating customers about banking options, opportunities, and referrals

Qualifications

Customer service and communication skills suitable for a retail banking role.
Ability to identify banking opportunities and educate customers.
Familiarity with using technology to facilitate transactions and product recommendations.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during customer interactions and refers as appropriate.
Performs lobby engagement activities to connect with customers and position PNC products.
Supports proactive sales conversations through a defined sales process.