Banking Client Experience Specialist (Bilingual)

PNC; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Miami Beach, FL. The role focuses on delivering a superior customer experience, educating customers on financial options, and growing wallet share within the Retail Bank.

Bilingual Spanish is preferred and the position emphasizes in-office collaboration and service excellence. The ideal candidate demonstrates strong customer service skills and a willingness to learn PNC products and processes to support daily branch operations and customer

Qualifications

• Bilingual Spanish preferred.
• Experience in customer service or retail banking desirable.
• Willingness to learn and apply product and procedural knowledge.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify opportunities through conversations and refer to branch staff.
• Engage customers in lobby activities and educate on digital options.
• Solve customer problems using product and procedural knowledge.
• Support sales activities through a defined process to grow wallet share.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Miami Beach, FL. The role focuses on delivering a superior customer experience, educating customers on financial options, and growing wallet share within the Retail Bank.

Bilingual Spanish is preferred and the position emphasizes in-office collaboration and service excellence. The ideal candidate demonstrates strong customer service skills and a willingness to learn PNC products and processes to support daily branch operations and customer