Bilingual Client Experience Specialist

PNC; Coral Gables (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC's Retail Bank seeks a Client Experience Associate based in Coral Gables, Florida. You will deliver a personalized customer experience, educate clients on financial options, and refer opportunities to branch staff to grow wallet share.

This role emphasizes in-person service in an in-office environment and a commitment to customer wellbeing. Spanish language preference is noted, and no degree is required; typical entry-level experience in banking or customer service is considered.

Qualifications

• Prior experience in retail banking or customer-facing roles.
• Knowledge of financial products and branch operations.
• Ability to educate customers and identify banking opportunities.
• Spanish language preferred.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Generates referrals to branch staff when appropriate.
• Engages customers in the lobby to showcase PNC products.
• Maintains accuracy in teller and daily operations.
• Supports proactive sales through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Retail Bank seeks a Client Experience Associate based in Coral Gables, Florida. You will deliver a personalized customer experience, educate clients on financial options, and refer opportunities to branch staff to grow wallet share.

This role emphasizes in-person service in an in-office environment and a commitment to customer wellbeing. Spanish language preference is noted, and no degree is required; typical entry-level experience in banking or customer service is considered.