Bilingual Client Experience Specialist - Banking

PNC; Town of Florida (NY); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Job summary

PNC in-office role based in Royal Palm Beach, FL seeks a Client Experience Associate within Retail Banking. You will support multiple branches, deliver a distinctive customer experience, and educate customers on banking options with an emphasis on digital tools.

Bilingual Spanish preferred to serve a diverse client base. Position emphasizes partnership with branch staff, adherence to policies, and building customer loyalty through proactive engagement and referrals.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for the role.
• Strong customer service and banking product knowledge.
• Willingness to engage with customers and refer opportunities to branch staff.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and makes referrals.
• Performs lobby engagement to connect customers with PNC products and digital tools.
• Applies product knowledge to solve customer problems and supports daily branch operations.
• Supports proactive sales through a defined process including service-to-sales and effective lobby engagement.
• Grows customer loyalty by differentiating the customer experience and resolving issues effectively.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in-office role based in Royal Palm Beach, FL seeks a Client Experience Associate within Retail Banking. You will support multiple branches, deliver a distinctive customer experience, and educate customers on banking options with an emphasis on digital tools.

Bilingual Spanish preferred to serve a diverse client base. Position emphasizes partnership with branch staff, adherence to policies, and building customer loyalty through proactive engagement and referrals.