Client Experience Pro - Bilingual & In-Office

PNC Financial Services Group, Inc.; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Miami, FL. You will support multiple branches in the North Miami region and deliver a differentiated customer experience focused on financial wellbeing and loyalty.

Bilingual Spanish is preferred and reliance on in-office collaboration is expected. The role involves engaging customers, educating them on product options, and referring opportunities to branch staff while maintaining accurate daily operations and

Qualifications

• Experience in banking preferred or related financial services experience.
• No degree required; combination of education, certifications and experience may be considered.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers through lobby activities and promote PNC products.
• Assist customers with transactions and leverage technology for solutions.

Skills

Customer Service

Bilingual Spanish (Preferred)

Sales & Referrals

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Miami, FL. You will support multiple branches in the North Miami region and deliver a differentiated customer experience focused on financial wellbeing and loyalty.

Bilingual Spanish is preferred and reliance on in-office collaboration is expected. The role involves engaging customers, educating them on product options, and referring opportunities to branch staff while maintaining accurate daily operations and